CASE 10 /DIGITAL PRODUCT & MEMBERSHIP OPERATIONS
ONE CONNECTED PLATFORM FOR CORPORATE FITNESS MEMBERSHIPS.
WeMindd designed and built the digital environment behind GO-VITAL’s corporate fitness subscriptions.
From changing employee records and separate administration to role-based self-service and automated invoicing.
GO-VITAL / CORPORATE FITNESS
3
ROLE-BASED PORTAL ENVIRONMENTS
NATIONAWIDE
SPORTS-LOCATION CHOICE
SELF-SERVICE
MEMBERSHIP CHANGES & EXTRAS
EXACT
CONNECTED INVOICING
THE CASE
A DIGITAL PRODUCT BUILT AROUND EVERY PARTICIPANT.
GO-VITAL offers corporate subscriptions that give employees access to different sports activities and locations.
Employers, employees, sports locations and GO-VITAL each needed the right information and actions.
CLIENT
GO-VITAL
CONTEXT
Corporate fitness subscriptions
CHALLENGE
Membership, access and invoicing
WEMINDD ROLE
Strategy, UX/UI, development and Exact integration
THE ORIGINAL PROBLEM
ONE MEMBERSHIP. MULTIPLE PARTIES. TOO MANY MOVING PARTS.
Every new employee, departure, location switch or added service affects several participants and the financial administration.
Without a connected product, one change becomes a separate task for every party.
01
KEEP EMPLOYEE RECORDS CURRENT
02
GIVE EMPLOYEES CONTROL
03
CONNECT SPORTS LOCATIONS
04
MAKE INVOICING TRANSPARENT
05
TRANSFER BILLING TO EXACT
THE PRINCIPLE
“A SIMPLE USER EXPERIENCE REQUIRES THE COMPLEXITY BEHIND IT TO BE CONNECTED.”
The portal could not be designed for one generic user. Employers, employees and sports locations each needed their own information, actions and permissions.
The interface keeps every role simple while the technical architecture connects the changes behind the scenes.
ROLE-BASED PLATFORM
DO NOT BUILD ONE PORTAL FOR EVERYONE. GIVE EACH ROLE WHAT IT NEEDS.
A corporate fitness subscription connects employers, employees, sports locations and invoicing. Each participant needs different information, actions and permissions.
WeMindd designed three role-based environments within one connected platform. Employers maintain insight as their workforce changes. Employees manage their membership, select a participating sports location and add services. Sports locations access their own invoicing information, while the Exact integration supports the automated financial flow.
FIRST, GET THE BASICS RIGHT
ONE MEMBERSHIP RECORD CONNECTS THE WHOLE PROCESS.
An employer adds an employee to the corporate subscription. The employee receives access, manages the membership and selects a participating sports location in the Netherlands.
When an employee joins, leaves, changes location or adds a service, the relevant information becomes available to the employer, sports location and GO-VITAL administration.
01
EMPLOYEE REGISTRATION
02
PORTAL ACCESS
03
MEMBERSHIP SELECTION
04
SPORTS LOCATION
05
BILLING PREPARATION
06
EXACT INVOICING
THE CONNECTED MEMBERSHIP WORKFLOW
CHANGE IT ONCE. PROCESS IT AUTOMATICALLY.
A membership change is entered through the relevant portal. The platform connects that change to the employer overview, employee access, sports location and financial administration.
PORTAL INPUT
EMPLOYER + EMPLOYEE
“An employee joins, leaves, selects a sports location or changes the membership.”
Entered by the party responsible for the change.
CONNECTED OUTPUT
PLATFORM + EXACT
01
The employer overview is updated.
02
The employee and selected sports location receive the relevant access and information.
03
Billing information is prepared for automated invoicing through Exact.
One change processed across the connected membership workflow.
OPERATIONAL CONTROL
THE PLATFORM CONNECTS. EACH PARTY REMAINS IN CONTROL.
Automation connects membership changes and invoicing, but it does not remove ownership.
Employers remain responsible for their employee overview. Employees manage their own membership choices. Sports locations access their own financial information. GO-VITAL retains control over the complete operation.
THE RESULT
FROM SEPARATE ADMINISTRATION TO ONE MANAGEABLE PLATFORM.
3 CONNECTED USER ENVIRONMENTS.
FOR EMPLOYERS, EMPLOYEES AND SPORTS LOCATIONS
GO-VITAL gained a digital product in which every participant can access the information and actions relevant to their role.
Employers can maintain insight as their workforce changes. Employees can manage their subscription, choose a sports location and add services. Sports locations can view their own invoicing information.
The Exact connection supports automated invoicing from the same operational flow.
The result is not only a new interface. It is the graphic and technical foundation that makes GO-VITAL’s corporate fitness proposition manageable across a changing network.