WHAT WE DO / AI AUTOMATION
AI
AUTOMATION FOR
CUSTOMER
JOURNEYS
AND BUSINESS
OPERATIONS
WeMindd is an AI automation agency in the Netherlands. We connect reliable information, customer journeys and business systems into AI-powered workflows that employees and customers can trust.
AI BUSINESS PROCESS AUTOMATION | AI WORKFLOW AUTOMATION | AI INTEGRATION SERVICES | HUMAN CONTROL
THE STARTING POINT
AI NEEDS CLARITY BEFORE IT CAN CREATE EFFICIENCY.
Fragmented systems produce fragmented information. AI does not remove that ambiguity. It amplifies it.
Like people, AI needs clear information, shared definitions, current knowledge and agreed rules. We first establish which source is leading for which information. Only then do we design automation around it.
A SINGLE SOURCE OF TRUTH DOES NOT HAVE TO MEAN ONE DATABASE. IT MEANS ONE AGREED, RELIABLE TRUTH FOR PEOPLE, SYSTEMS AND AI.
THE STARTING POINT
ONE SHARED TRUTH. EVERY PROCESS WORKS FROM IT.
We connect the information already present in customer contact, documents and business systems, determine ownership and make clear which data, knowledge and rules are authoritative.
INPUT 01
Customer requests
iINPUT 02
Photos & speach
INPUT 03
Documents
INPUT 04
Existing systems
THE RELIABLE INFORMATION LAYER
SHARED DATA, KNOWLEDGE, DEFINITIONS AND RULES
Clarity creates consistency. People and AI use the same agreed information, while ownership, exceptions and human approval remain explicit.
INPUT 05
Clear answers
iINPUT 06
Consistent actions
INPUT 07
Updated systems
INPUT 08
Human decisions
AI AUTOMATION SERVICES
START WITH THE WORK. NOT THE TECHNLOGY.
We design complete customer journeys and business operations. The technology follows the process, the information it needs and the result it must produce.
01
RECEIVE AND ASSESS REQUESTS
02
EXTRACT INFORMATION FROM PHOTOS, SPEACH AND DOCUMENTS
03
ANSWER CUSTOMER QUESTIONS
04
PLAN APPOINTMENTS AND WORK
05
GENERATE REPORTS
06
UPDATE ADMINISTRATION
07
PREPAIR INVOICING
08
SEND INFORMATION TO CRM OR OTHER SYSTEMS
09
LET EMPLOYEES CHECK WHERE NECESSARY
FROM FRAGMENTATION TO A WORKING PROCESS
STRUCTURE FIRST. THEN CONNECT, AUTOMATE AND IMPROVE.
MAP THE PROCESS
Identify what customers, employees and systems currently struggle with.
ESTABLISH THE TRUTH
Define the leading sources, shared meanings, ownership, rules and exceptions.
DESIGN THE WORKFLOW
Connect interaction, communication, information and existing business systems.
IMPLEMENT ACTIONS
Let automation and AI understand information, prepare decisions and perform tasks.
KEEP PEOPLE IN CHARGE
Build in review, escalation and human approval wherever judgment is required.
AI AGENTS WITHIN THE COMPLETE SOLUTION
AN AGENT CAN ACT.
THE PROCESS MAKES IT RELIABLE.
An AI agent can understand information, make decisions and perform actions. We design the complete process around it, including the interaction, communication, systems and human control.
An agent is therefore not the starting point or the entire solution. It becomes useful when it works from reliable information and knows what it may do, when it must stop and when a person needs to decide.
UNDERSTAND
Interpret information from conversations, voice, photos and documents.
DECIDE
Apply agreed business rules and recognise exceptions.
ACT
Prepare or perform actions across the connected workflow.
ESCALATE
Ask for human review when context, risk or judgment requires it.
EXAMPLE / GEWOON KOEN
FROM FIELDWORK TO A REVIEWED REPORT.
Gewoon Koen is one practical example of how AI automation can connect customer requests, planning, field input, reporting and administration. It proves the approach, but it is not the only type of process we design.
37
REPORT SECTIONS IN THE CASE WORKFLOW
400+
EXISTING REPORTS USED TO SHAPE THE OUTPUT
>4 HRS
ESTIMATED TOTAL TIME SAVED PER DAY IN THIS CASE
<15 MIN
SOME REPORTS COMPLETED AFTER A BRIEF HUMAN REVIEW
01
BOOKING
02
INSPECTION
03
PHOTO & VOICE
04
AI REPORT
05
HUMAN REVIEW
06
ADMINISTRATION
The figures above describe the Gewoon Koen implementation and are not a general performance guarantee for other organisations.
BUSINESS APPLICATIONS
THE SAME PRINCIPLE.
DIFFERENT OPERATIONS.
The implementation changes by organisation, but the requirement remains the same: reliable information, a clearly designed process and explicit human control.
01
CUSTOMER SERVICE WORKFLOWS
Answer questions consistently, collect missing information and route exceptions to the right employee.
02
DOCUMENT AND REPORT AUTOMATION
Turn photos, speech, forms and documents into structured information and usable reports.
03
PLANNING AND COORDINATION
Connect requests, availability, appointments, work and follow-up without losing context.
04
ADMINISTRATION AND CRM UPDATES
Keep business systems current while reducing repetitive manual entry and double work.
05
KNOWLEDGE-DRIVEN ASSISTANCE
Give employees and customers answers based on current, approved organisational knowledge.
DELIVERY MODEL
SENIOR STRATEGY AND DESIGN AT THE CORE.
SPECIALIST TECHNOLOGY WHERE REQUIRED.
WeMindd leads business analysis, solution design, customer experience, communication and implementation.
When specialist engineering is required, such as SAP integrations, enterprise architecture or complex APIs, we add technical experts selected for the systems, security requirements and architecture involved.
WE LEAD
Process, experience, communication, solution design and implementation.
WE ORCHESTRATE
AI, automation, existing systems and specialist technical expertise.
CONNECTED SERVICES
CONNECT AUTOMATION TO STRATEGY, EXPERIENCE AND INTERACTION.
STRATEGY & CUSTOMER EXPERIENCE
STRATEGY CUSTOMER EXPERIENCE & BUSINESS DESIGN
DIGITAL PRODUCTS & UX/UI
DIGITAL PRODUCT, UX/UI & INTERACTION DESIGN
BRANDED AI AVATARS
BRANDED AVATARS & DIGITAL HUMANS